Shipping
Please allow 5–7 working days for your order to arrive during busy periods such as Sale, Black Friday and Christmas.
Once your order has been shipped, you’ll receive an email confirmation with tracking details. Delivery times may vary depending on your location.
Local Collection
We’ll email you when your order is ready to collect.
Please allow 5–7 working days during busy periods such as Sale, Black Friday and Christmas.
Collection hours: Monday–Friday, 9am–5pm
Collection address: 46a Kernick Industrial Estate, Penryn, Cornwall, TR10 9EP
Online Returns
Need to return an item? You can do so easily through our Royal Mail returns portal.
Enter your email address and order number, then follow the steps to create your return.
A £5.95 return postage fee will be deducted from your refund. Refunds are processed once your return has been received in its original condition.
Exchanges: We’re happy to offer exchanges within 28 days of your purchase date. Alternatively, we can issue a gift card to use in-store or online.
Faulty items: If your item is faulty, you’re entitled to a full refund within 30 days of your purchase date, in line with your statutory rights.
Order & Returns Information
For full details about your order, delivery and returns, read our Order & Returns Information.
